Saudi German Hospital-Dubai
Hospital and Medical Services
Dubai, United Arab Emirates
Saudi German Hospital-두바이는 중동에서 가장 첨단 병원으로 널리 인식되어 있습니다. 첨단 IT 네트워크와 수많은 어플리케이션이 환자의 건강 기록 관리 시스템을 모두 디지털화하는 것을 가능하게 합니다. 네트워크는 가상화된 서버 및 최종 사용자 클라이언트 아키텍처와 함께 3,500개의 노드가 특징입니다. 이 첨단 네트워크 및 모두 디지털화된 환경은 의사와 환자들에게 혜택을 제공할 뿐 아니라 병원 IT 팀의 기대를 증가시킵니다. 오류의 여지가 없습니다. 의사들은 올바른 환자 진단 및 치료 결정을 위해 중요 기록 및 어플리케이션에 곧바로 액세스할 수 있어야 합니다. 삶과 죽음의 중요한 기로에서, 네트워크 및 어플리케이션은 어떤 예외사항도 없이, 가동 중단 시간 없이 24/7 동안 작업을 수행해야 합니다. 사일로에서 운영되는 다양한 모니터링 및 관리 도구를 필요로 하는 각각의 서로 다른 시스템과 더불어, 전체 시스템이 불필요하게 복잡하고 시간 소모적인 관리를 요합니다.
OptiView XG는 별개의 관리 및 보고 도구를 갖는 어플리케이션 및 각 병원 시스템에 대한 필요를 없애 줍니다. 이 기기는 병원의 가상화된 아키텍처 전반에 걸쳐 완벽한 네트워크 가시성을 제공하며, IT 팀이 성능 문제 등의 여러 문제가 어디에서 일어나는지 알게 해 주어 병원 운용 및 환자 관리가 부정적인 영향을 받기 전에 신속하게 해결할 수 있게 합니다. 원격 문제가 발생하는 경우, 현장 분석 및 문제 해결을 위해 OptiView XG를 물리적 위치로 가지고 갈 수도 있습니다.
NetScout OptiView® Network Analysis Tablet
“Detailed network and application monitoring may seem like a luxury, but luxury quickly becomes necessity in a hospital environment where life-and-death decisions are made around the clock. The OptiView XG delivers. I cannot imagine my job without the OptiView XG. Now that we have its proactive monitoring and reporting, we cannot survive without it.” - Hasnain Juzer, IT manager at Saudi German Hospital-Dubai
Saudi German Hospital-Dubai is the sixth tertiary care hospital in the Saudi German Hospital Group, the largest private hospital group in the Middle East. The 316-bed hospital provides emergency, surgical and other medical services across a wide array of specialties, including cardiology, diabetes, pulmonary, dialysis and renal, audiology, sports injury and much more.
The Saudi German Hospital Group includes nine hospitals, with two more planned in the coming year. The Dubai branch is currently the newest and most state-of-the-art hospital in the group, blending leading healthcare with cutting-edge technology.
“Saudi German Hospital-Dubai leadership truly understands that technology can empower better healthcare,” said Hasnain Juzer, IT manager at Saudi German Hospital-Dubai. “Our technology team works directly with Dr. Reem Osman, our CEO, to ensure that our network and applications contribute to patient care and hospital operations.”
The hospital is completely digital. Central electronic records, medical imaging and the hospital’s picturing archiving and communications systems ensure the most complete care possible by providing doctors with the entire patient experience – from the time they come through the door to the time they leave. An advanced IT network and hundreds of operational and medical applications enable this digital patient experience. 네트워크는 가상화된 서버 및 최종 사용자 클라이언트 아키텍처와 함께 3,500개의 노드가 특징입니다. The entire hospital is wireless-enabled, extending application availability from the waiting room to the operating room.
Saudi German Hospital-Dubai’s advanced network and all-digital environment benefits doctors and patients, but also increases the burden on the hospital’s IT team. 오류의 여지가 없습니다. 의사들은 올바른 환자 진단 및 치료 결정을 위해 중요 기록 및 어플리케이션에 곧바로 액세스할 수 있어야 합니다. With patient care consequences at stake, the network and applications must perform 24/7 with no downtime and absolutely no exceptions.
With all systems operating separately and requiring different monitoring and management tools, the entire system was unnecessarily complex and time-consuming to administer. If a problem arose, the team immediately focused on the network. If the network wasn’t the issue, the attention shifted to the next likely culprit until the root cause was isolated and resolved. The process was anything but effective given the hospital’s high service level expectations.
Saudi German Hospital-Dubai found a solution with NetScout and the OptiView XG Network Analysis Tablet. The OptiView XG performs end-to-end network performance and stress tests, automatically detecting and analyzing network problems before offering step-by-step resolutions. The OptiView XG supports both 1GbE and 10GbE along with full 802.11 a/b/g/n/ac wireless LAN analysis. It can be used in any environment, including a data center, with virtualized servers or out at a remote or wireless connection site.
The hospital evaluated several network management systems with ongoing testing at various branches. The OptiView XG scored highest with its user-friendly interface and logical workflow to help easily isolate and resolve issues. Most compelling, the Saudi German Hospital-Dubai IT team found it could use the OptiView XG to get a macro-level view of the entire network, and then dive into packet-level data to see micro-level issues.
“The OptiView XG delivers network visibility at any level, allowing us to drill down to the root cause immediately,” said Juzer. “We should have had this device from the very beginning. Now that we have the OptiView XG, we cannot survive without it. The proactive monitoring and reporting delivers tremendous value.”
The OptiView XG licensing model was a major selling point for Juzer. The OptiView XG monitors and troubleshoots any device connected to the network with no per-device license required. Competitive solutions require a separate license for each device on the network. The hospital experiences a varying influx of guest users on the network, ranging from visiting medical staff to the patients themselves, which would have made pinpointing an exact count for licensing purposes extremely difficult.
“In today’s BYOD culture, how am I supposed to know exactly how many devices will be on the network and need monitoring at any given time?” asked Juzer. “I could come up with an estimate, but that would result in an excess or shortage of licenses from day to day. Anticipating a per-device license is just too bulky for the level of performance and monitoring we need.”
The OptiView XG is now deployed, providing ongoing, proactive monitoring and reporting across the wired and wireless networks. The device provides complete network visibility across the hospital’s virtualized architecture, helping the IT team see where issues arise and address them quickly before hospital operations and patient care is adversely affected. 원격 문제가 발생하는 경우, 현장 분석 및 문제 해결을 위해 OptiView XG를 물리적 위치로 가지고 갈 수도 있습니다.
“It’s impossible for my eight-person team to check the physical status of all 3,500 network nodes each day,” said Juzer. “We conduct rotations to ensure each node is physically checked on a regular basis, but we can’t be everywhere all the time just waiting for a problem. With the OptiView XG, we don’t have to. Its proactive monitoring will alert us if something happens between rotations.”
The visibility provided by the OptiView XG eliminates the need for each hospital system and application to have a separate management and reporting tool. From digital imaging to hospital records, the OptiView XG monitors each application and network node, delivering the right information to the right person at the right time. It didn’t take long for Saudi German Hospital-Dubai to get a demonstration of the OptiView XG’s capabilities. Recently, a problem arose with the physical status of a switch—a problem that wouldn’t have been detected without the OptiView XG’s proactive monitoring capabilities.
“Detailed network and application monitoring may seem like a luxury, but luxury quickly becomes necessity in a hospital environment where life-and-death decisions are made around the clock,” said Juzer. “The OptiView XG delivers. I cannot imagine my job without the OptiView XG. Now that we have its proactive monitoring and reporting, we cannot survive without it.”